Unwanted items can be returned within 30 days for a refund or exchange.
For exchanges please complete the returns form provided with your order, enclosed in your original package. We will send you your exchanged item free of charge. If the exchange item requested is not in stock then we will suggest an alternative exchange or provide a full refund of the original purchase price of the item returned.
We will refund the monetary value of the items returned, at the price you purchased them, but not the delivery charges (if applicable).
Goods must be returned in the same condition as received, with all packaging. The Irish Rugby Football Union reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will arrange for the collection. Please contact our customer support team: email@example.com
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Please allow up to 14 days for your refund to be processed. Our returns procedure does not affect your statutory rights.
shop.irishrugby.ie offers UK & Ireland customers the option of a free exchange providing the price of the item is the same or less than the one originally purchased.
Returning items by post
shop.irishrugby.ie recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
ROI Customers please return to;
PO Box 12565
This is then forwarded on to the main distribution centre in Blackburn, UK. This can take a few working days to arrive after it is received at the Dublin mail centre.
UK and Rest of World please return to:
Canterbury Of New Zealand
Our Returns Procedure does not affect your statutory rights.
shop.irishrugby.ie does not cover the cost of international returns by post. Please return your items via the Post Office. Be aware your parcel could become stuck in customs and you will be responsible for any fees incurred. Make sure you have completed the returns slip provided with your order and enclose it in your return parcel. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any goods lost in transit to our warehouse.
We are currently unable to offer exchanges to our international customers.